Homepage - CSLR

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Can I make a claim?

Learn about the eligibility criteria for claiming with us.

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How do I make a claim?

Find out about timelines, your rights and how we assess claims.

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For industry

Discover how the finance industry works with us to help consumers.

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About us

Explore our vision, scope and legislative framework.

Smiling hispanic senior couple posing looking at the camera

Can I make a claim?

Learn about the eligibility criteria for claiming with us.

Happy Healthy Seniors Couple on porch in front of house

How do I make a claim?

Find out about timelines, your rights and how we assess claims.

Senior couple spending leisure time at park.

For industry

Discover how the finance industry works with us to help consumers.

A senior woman with a concerned emotion at her laptop computer

About us

Explore our vision, scope and legislative framework.

724

claims paid

$86m

compensation paid

lifetime figures

Client case studies

Andrea and Doug

Financial advice

Andrea and Doug decided that it was time to start thinking seriously about their retirement. They met with an adviser who informed them that by moving their superannuation out of their industry fund and into a self-managed superannuation fund (SMSF) they would retire with a higher balance.

andrea doug case study main

Gabrielle and Jonathan

Financial advice

Gabrielle and Jonathan felt something wasn't right with the management of their superannuation. Unfortunately, their intuition was correct. As a result of poor financial advice, the couple lost a significant portion of their retirement savings.

gabrielle jonathan case study web

Harry

Financial advice

Harry was given inappropriate financial advice and as a result, lost more than $350,000.

harry case study web

Elizabeth

Financial advice

Single parent Elizabeth was offered a redundancy after a long and successful career. She chose her financial firm carefully because they were specialists in defined benefit superannuation.

Olivia

Financial advice

Retiree Olivia and her wife were victims of inappropriate advice from their financial advisor in relation to their SMSF.

Olivia

Amilia

Financial advice

Amilia* and her husband sought advice from a financial advisor as they became closer to retirement age. They assumed the advisor would act in their best interest.

Amelia with her husband

Terri & Ross

Financial advice

Terri and Ross* made two separate investments totalling $12,500 of their money in two unlisted companies on the recommendation of the Securities Dealer.

Terri and Ross

Joan

Financial advice

Joan is extremely grateful to the Compensation Scheme of Last Resort, as her successful claim will fund the care she now requires for her dementia.

Joan

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Client case studies

Andrea and Doug

Financial advice

Andrea and Doug decided that it was time to start thinking seriously about their retirement. They met with an adviser who informed them that by moving their superannuation out of their industry fund and into a self-managed superannuation fund (SMSF) they would retire with a higher balance.

andrea doug case study main

Gabrielle and Jonathan

Financial advice

Gabrielle and Jonathan felt something wasn't right with the management of their superannuation. Unfortunately, their intuition was correct. As a result of poor financial advice, the couple lost a significant portion of their retirement savings.

gabrielle jonathan case study web

Harry

Financial advice

Harry was given inappropriate financial advice and as a result, lost more than $350,000.

harry case study web

Elizabeth

Financial advice

Single parent Elizabeth was offered a redundancy after a long and successful career. She chose her financial firm carefully because they were specialists in defined benefit superannuation.

Olivia

Financial advice

Retiree Olivia and her wife were victims of inappropriate advice from their financial advisor in relation to their SMSF.

Olivia

Amilia

Financial advice

Amilia* and her husband sought advice from a financial advisor as they became closer to retirement age. They assumed the advisor would act in their best interest.

Amelia with her husband

Terri & Ross

Financial advice

Terri and Ross* made two separate investments totalling $12,500 of their money in two unlisted companies on the recommendation of the Securities Dealer.

Terri and Ross

Joan

Financial advice

Joan is extremely grateful to the Compensation Scheme of Last Resort, as her successful claim will fund the care she now requires for her dementia.

Joan

View all

Latest news and media

FY27initial estimate media release

Compensation Scheme of Last Resort releases FY2027 initial levy estimate

With assistance from independent actuaries, and in alignment with the relevant legislation, the Initial Estimate for FY27 has been calculated at $137.5m.

MR sep2025

Compensation Scheme of Last Resort publishes submission to Treasury’s post-implementation review alongside FY2025 Impact Report

The Compensation Scheme of Last Resort (CSLR) has today released its submission to Treasury's post-implementation review into the Scheme. Additionally, the Scheme has published its FY2025 Impact Report, along with a comprehensive list of all firms against which it has paid compensation since it began operations.

revisedlevy040725

Compensation Scheme of Last Resort releases FY26 revised levy estimate

With the assistance of CSLR’s principal actuary, the revised estimate for the 2026 financial year has been calculated at $75.698m, down from the initial estimate published in January of $77.975m.

View all

Latest news and media

FY27initial estimate media release

Compensation Scheme of Last Resort releases FY2027 initial levy estimate

With assistance from independent actuaries, and in alignment with the relevant legislation, the Initial Estimate for FY27 has been calculated at $137.5m.

MR sep2025

Compensation Scheme of Last Resort publishes submission to Treasury’s post-implementation review alongside FY2025 Impact Report

The Compensation Scheme of Last Resort (CSLR) has today released its submission to Treasury's post-implementation review into the Scheme. Additionally, the Scheme has published its FY2025 Impact Report, along with a comprehensive list of all firms against which it has paid compensation since it began operations.

revisedlevy040725

Compensation Scheme of Last Resort releases FY26 revised levy estimate

With the assistance of CSLR’s principal actuary, the revised estimate for the 2026 financial year has been calculated at $75.698m, down from the initial estimate published in January of $77.975m.

Slower claim volumes will result in underspend of FY25 levy funds

As we approach the end of the financial year and gain greater clarity on the volume and status of lodged claims likely to be paid in FY25, the full $24.1 million levied will not be fully utilised.

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