549

claims paid

$63m

compensation paid

lifetime figures

Client case studies

Gabrielle and Jonathan

Financial advice

Gabrielle and Jonathan felt something wasn't right with the management of their superannuation. Unfortunately, their intuition was correct. As a result of poor financial advice, the couple lost a significant portion of their retirement savings.

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gabrielle jonathan case study web

Harry

Financial advice

Harry was given inappropriate financial advice and as a result, lost more than $350,000.

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harry case study web

Elizabeth

Financial advice

Single parent Elizabeth was offered a redundancy after a long and successful career. She chose her financial firm carefully because they were specialists in defined benefit superannuation.

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Olivia

Financial advice

Retiree Olivia and her wife were victims of inappropriate advice from their financial advisor in relation to their SMSF.

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Olivia

Amilia

Financial advice

Amilia* and her husband sought advice from a financial advisor as they became closer to retirement age. They assumed the advisor would act in their best interest.

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Amelia with her husband

Terri & Ross

Financial advice

Terri and Ross* made two separate investments totalling $12,500 of their money in two unlisted companies on the recommendation of the Securities Dealer.

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Terri and Ross

Joan

Financial advice

Joan is extremely grateful to the Compensation Scheme of Last Resort, as her successful claim will fund the care she now requires for her dementia.

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Joan

Ian and Susan

Financial advice

Retiree’s Ian and Susan were victims of poor advice from a financial advisor in relation to their SMSF. The investments were too aggressive for their risk profile and included a conflict of interest. The financial firm put their own interests ahead of the couple.

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Ian and Susan
View all

Client case studies

Gabrielle and Jonathan

Financial advice

Gabrielle and Jonathan felt something wasn't right with the management of their superannuation. Unfortunately, their intuition was correct. As a result of poor financial advice, the couple lost a significant portion of their retirement savings.

Read more
gabrielle jonathan case study web

Harry

Financial advice

Harry was given inappropriate financial advice and as a result, lost more than $350,000.

Read more
harry case study web

Elizabeth

Financial advice

Single parent Elizabeth was offered a redundancy after a long and successful career. She chose her financial firm carefully because they were specialists in defined benefit superannuation.

Read more

Olivia

Financial advice

Retiree Olivia and her wife were victims of inappropriate advice from their financial advisor in relation to their SMSF.

Read more
Olivia

Amilia

Financial advice

Amilia* and her husband sought advice from a financial advisor as they became closer to retirement age. They assumed the advisor would act in their best interest.

Read more
Amelia with her husband

Terri & Ross

Financial advice

Terri and Ross* made two separate investments totalling $12,500 of their money in two unlisted companies on the recommendation of the Securities Dealer.

Read more
Terri and Ross

Joan

Financial advice

Joan is extremely grateful to the Compensation Scheme of Last Resort, as her successful claim will fund the care she now requires for her dementia.

Read more
Joan

Ian and Susan

Financial advice

Retiree’s Ian and Susan were victims of poor advice from a financial advisor in relation to their SMSF. The investments were too aggressive for their risk profile and included a conflict of interest. The financial firm put their own interests ahead of the couple.

Read more
Ian and Susan
View all

Latest news and media

MR sep2025
Compensation Scheme of Last Resort publishes submission to Treasury’s post-implementation review alongside FY2025 Impact Report

The Compensation Scheme of Last Resort (CSLR) has today released its submission to Treasury's post-implementation review into the Scheme. Additionally, the Scheme has published its FY2025 Impact Report, along with a comprehensive list of all firms against which it has paid compensation since it began operations.

Read more
29
Sep
revisedlevy040725
Compensation Scheme of Last Resort releases FY26 revised levy estimate

With the assistance of CSLR’s principal actuary, the revised estimate for the 2026 financial year has been calculated at $75.698m, down from the initial estimate published in January of $77.975m.

Read more
04
Jul
Slower claim volumes will result in underspend of FY25 levy funds

As we approach the end of the financial year and gain greater clarity on the volume and status of lodged claims likely to be paid in FY25, the full $24.1 million levied will not be fully utilised.

Read more
27
May

Latest news and media

MR sep2025
Compensation Scheme of Last Resort publishes submission to Treasury’s post-implementation review alongside FY2025 Impact Report

The Compensation Scheme of Last Resort (CSLR) has today released its submission to Treasury's post-implementation review into the Scheme. Additionally, the Scheme has published its FY2025 Impact Report, along with a comprehensive list of all firms against which it has paid compensation since it began operations.

Read more
29
Sep
revisedlevy040725
Compensation Scheme of Last Resort releases FY26 revised levy estimate

With the assistance of CSLR’s principal actuary, the revised estimate for the 2026 financial year has been calculated at $75.698m, down from the initial estimate published in January of $77.975m.

Read more
04
Jul
Slower claim volumes will result in underspend of FY25 levy funds

As we approach the end of the financial year and gain greater clarity on the volume and status of lodged claims likely to be paid in FY25, the full $24.1 million levied will not be fully utilised.

Read more
27
May
iStock 2148856297.jpg
Compensation Scheme of Last Resort releases FY26 initial levy estimate

The Compensation Scheme of Last Resort (CSLR) has today released the FY26 initial levy estimate. With the assistance of independent external actuaries, the initial levy estimate for the upcoming financial year has been calculated and shared with industry.

Read more
31
Jan