Please get in touch if you need help when making a claim. We're here to support you throughout the process.

We're also available to talk through decisions we've made about your claim and advise on next steps.

You can also send us feedback about your CSLR experience.

Phone (free call within Australia)

1800 372 757

  • 9:00am–5:00pm AEST/AEDT weekdays
  • Calls from an international number add 0061
  • International calls may incur a charge from your carrier

Online

Please contact info@cslr.org.au.

Mail

Consumer Scheme of Last Resort
GPO Box 556
Melbourne
VIC 3001

Fax (e-fax)

03 7051 0609

Interpreter service

131 450

National Relay Service

Feedback

If you have feedback about the CSLR scheme, please email us at feedback@cslr.org.au.

Media

Please direct media queries to media@cslr.org.au