Other help
Losing money through no fault of your own is a stressful and challenging experience.
We also understand that some people will be very disappointed because they don’t qualify for CSLR or won’t get all their money back.
The following services support people dealing with financial loss.
They offer advice, help and counselling in financial matters.
Financial and legal advice
Service
Scope?
Moneysmart helps Australians take control of their money and offers a range of free tools, tips and guidance.
Financial counsellors provide information, support and advocacy to people in financial difficulty. The helpline’s services are free, independent and confidential.
Community legal centres are independent, not-for-profit community organisations. They provide legal and related services for disadvantaged people and those with special needs.
A free service for Aboriginal and Torres Strait Islander people. Mob Strong, Debt Help offers advice on money matters.
Insurance Law Service: Financial Rights Legal Centre
Free legal advice on insurance law and insurer disputes.
Legal Aid commissions
Service
Scope
Legal Aid commissions provide services to disadvantaged clients.
They work across criminal, family and civil law.
Services include free, confidential legal advice and legal representation.
Consumer credit legal centres
Service
Scope
Free legal advice on insurance law and insurer disputes.
Community legal centres provide legal advice, advocacy and counselling in areas including consumer credit, banking and debt recovery.
Regulatory bodies
Service
Scope?
Treasury assists the Australian Government in developing policy that becomes law.
Enquiries about CSLR policy, scope and legislation are best directed here.
ASIC handles consumer enquiries and complaints relating to:
- securities
- futures
- life insurance
- general insurance
- deposit-taking activities
- supervision of superannuation funds.
The ACCC promotes competition and fair trading. It also regulates national infrastructure to make markets work for everyone.
ACCC accepts information about business practices and behaviours that concern consumers.
It doesn’t resolve individual complaints or provide legal advice.
Consumer Affairs bodies
Service
Scope?
Contact your local body for help with consumer affairs and fair trading.
Emotional support
Service
Scope?
Crisis support, suicide prevention and mental health support services.
Information and support for depression, anxiety and related disorders.
