case studies

Hear about our claimant stories and experience with the Compensation Scheme of Last Resort (CSLR).

24 articles

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Daniel

Daniel faced a long and distressing process when his trusted financial adviser went against his best interests, leading to significant loss.

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Emily

Emily and her partner engaged a financial adviser to assist them with growing their savings while juggling considerable mortgage stress. Unfortunately, the adviser provided deceptive advice to not only them, but multiple other clients.

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Gary

Despite strong recommendations from those close to him, and having done his own due diligence, Gary found himself a victim of deceptive conduct by the person he'd trusted to manage his investment.

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Richard

Having worked with several advisers over the years, including one whose poor advice led to significant financial losses, Richard was acutely aware of the importance of choosing carefully. Based on the firm’s strong reputation, Richard selected a large, well‑known financial services provider, believing this would ensure stability and steady growth for his retirement nest egg.

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Travis and Susan

Despite extensive planning and careful due diligence, Travis and Susan started to question whether the financial advice they had received was in their best interests.

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Hugo

After several years of having a financial firm manage his SMSF, Hugo decided to take back control and look after it himself. As he began going through the details of his account, he discovered that two of the funds in which he held significant investments had been frozen in 2020 and were now essentially worthless.