We're committed to sharing data and information with our consumers and stakeholders. In addition to our statutory reporting requirements, we also publish a range of documents and reports to provide transparency of how the scheme operates.
We are committed to handling all personal information carefully, responsibly and securely, ensuring that we manage personal information in an open and transparent way.
Pre-CSLR complaint estimate
CSLR determined $241 million as the estimate of the cost of meeting compensation claims and costs in relation to complaints that were lodged with AFCA between 1 November 2018 and 7 September 2022. Read the full report from our Principal Actuary with the detailed modelling, analysis and assumptions for the pre-CSLR complaint estimate, as published on 8 January 2024.
Ist and 2nd levy period estimates
CSLR determined a 1st levy period estimate of $4.8 million and a 2nd levy period estimate of $24.1 million, both of which fall within the scheme’s annual levy cap. Read the full report from our Principal Actuary with the detailed modelling, analysis and assumptions for the 1st and 2nd levy period estimates, as published on 18 March 2024.
We hold all personal information in line with our privacy policy.
You can request a copy of this policy to be sent by post.
Disclaimer
Any information contained on the Compensation Scheme of Last Resort Limited (CSLR)’s website is for information purposes only.
While CSLR endeavours to keep this information up to date and correct, we make no warranties as to its accuracy or correctness.
Any reliance you place on such information is at your own risk.
CSLR isn't liable to you for any loss, damage, claims, liabilities, expenses (including without limitation legal costs and settlement costs) whatsoever arising out of, or attributable to, any content or material on this website whether in contract, tort (including negligence), statute or otherwise.
Copyright and trademarks
CSLR or its Service Providers own the copyright in relation to this website.
Any person is authorised to view, copy, print and reproduce the contents of each web page (including documents downloaded via URL) for personal information or non-commercial purposes.
The website content may not be used for commercial purposes except as CSLR expressly permits in writing.
Any other use, reproduction, or exploitation of the content on each web page is strictly prohibited.
In particular, you must not on-sell, replicate, reproduce or redistribute any such information without CSLR’s prior approval in writing.
Any approval or license may be given subject to certain conditions and revoked at CSLR’s complete discretion.
The trademarks appearing on the CSLR website are trademarks of their respective owners.
Nothing contained in CSLR’s website should be construed as granting any licence or right of use of any trademark displayed on the site without the express written permission of CSLR or the third-party owner.
Links to other websites
CSLR provides links to various internet sites operated by third parties.
These linked internet sites are not under the control of CSLR and CSLR is not responsible for the contents of any linked internet site or any hyperlink contained in a linked site.
Links are provided for your convenience only, and the inclusion of any link does not imply any endorsement of the linked website by CSLR.
CSLR accepts no liability for any loss incurred by you directly or indirectly as a result of you following any links or due to your reliance on information provided by such sites.
Website accessibility
CSLR is committed to providing a service that's accessible to everyone. This includes giving you the information you need in a format that works for you.
If you experience difficulty accessing any of the information on our website, refer to the guidance below.
You can also contact us with your request so we can provide the information you need in an alternative format.
The World Wide Web Consortium (W3C) publishes a set of Web Content Accessibility Guidelines (WCAG).
These guidelines presently set the international standard for web accessibility.
There are three levels of conformance (A, AA and AAA).
As part of our commitment to accessibility, we aim to meet WCAG 2.0 conformance level AA for all content published on our website.
Accessing content on our website
Adjusting text size
You can increase the size of text on this website by clicking the + button at top right of any page.
Most web browsers and some operating systems also allow you to zoom in to increase the size of content displayed on-screen.
Instructions on how to do this using your chosen browser or operating system will be provided in the help section.
Document formats
Most documents on this website are in the Portable Document Format (PDF).
You can use Adobe Reader software to view PDFs. It's available as a free download.
Adobe provides a guide to help people use Adobe Reader accessibility tools and settings (including in conjunction with screen readers).
The guide helps users to enhance their experience with PDF documents.
Please see the Adobe Accessibility page for this and other resources.
Forms
Some forms on this website include a character recognition test.
The test presents you with a short random sequence of letters and numbers. It then asks you to type them into a submission field.
This test is a common feature on websites.
It helps to ensure forms are being completed by a genuine person rather than malicious automated programs and web robots.
The test we use on our website has an audio option.
By clicking on the audio button, you can listen to the characters being read out through your speakers or headphones.
Screen readers
There are a number of screen reader software applications that convert on-screen text to speech.
They include applications available online including NVDA (NonVisual Desktop Access) for Microsoft Windows. NVDA is free to download.
Web browser compatibility
For the best experience with this website, we recommend upgrading your browser to the latest version.
Parts of this website, particularly forms, may not work with older browsers.
If you experience browser compatibility issues, please upgrade.
Australian Financial Complaints Authority
The Compensation Scheme of Last Resort Ltd (CSLR Ltd) and Australian Financial Complaints Authority (AFCA) have signed a memorandum of understanding (MoU) setting out how they will work together to support a fair and efficient financial system.
Australian Securities and Investments Commission
The Compensation Scheme of Last Resort Ltd (CSLR Ltd) and Australian Securities and Investments Commission (ASIC) have signed a memorandum of understanding (MoU) setting out how they will work together to support a fair and efficient financial system.
Whistleblowers perform an essential function in the community. Protection of whistleblowers is integral to fostering transparency, promoting integrity and detecting misconduct. CSLR recognises the importance of ensuring a safe, supportive and confidential environment where people feel confident to reporting issues and are supported and protected when they do so.
Our policy encourages employees, contractors, and stakeholders to report any concerns related to unethical behaviour, fraud, safety violations, or other misconduct. By fostering an environment where individuals feel safe to speak up, CSLR can address issues promptly and maintain our commitment to integrity.
This Impact Report of the Compensation Scheme of Last Resort (CSLR) details our first three months of operations and performance between 2 April and 30 June 2024. The report fulfills the reporting obligations under section 1069G of the Corporations Act 2001 (Cth) and regulation 7.10B.55 of the Corporations Regulations 2001 (Cth). Additionally, it provides key metrics and observations from the first three months and a comprehensive Financial Report of the initial months of the CSLR’s operations.
