Losing money through no fault of your own is a stressful and challenging experience.

We also understand that some people will be very disappointed because they don't qualify for CSLR or won't get all their money back.

The following services support people dealing with financial loss.

They offer advice, help and counselling in financial matters.

Financial and legal advice

ASIC Moneysmart

Moneysmart helps Australians take control of their money with:

  • free tools
  • tips
  • guidance.
National Debt Helpline

The helpline's services are free, independent and confidential.

Financial counsellors provide information, support and advocacy to people in financial difficulty.

Community Legal Centres Australia

Community legal centres are independent, not-for-profit community organisations.

They provide legal and related services for disadvantaged people and those with special needs.

Legal Aid commissions:

Legal Aid commissions provide services to disadvantaged clients.

They work across criminal, family and civil law.

Services include free, confidential legal advice and legal representation.

Mob Strong, Debt Help

A free service for Aboriginal and Torres Strait Islander people.

Mob Strong, Debt Help offers advice on money matters.

Insurance Law ServiceFree legal advice on insurance law and insurer disputes.

Consumer credit legal centres:

Community legal centres provide legal advice, advocacy and counselling in:

  • consumer credit
  • banking
  • debt recovery.

Regulatory bodies

(Australian Government)

Treasury assists the Australian Government in developing policy that becomes law.

Enquiries about CSLR policy, scope and legislation are best directed here.

Australian Securities and Investments Commission (ASIC)


ASIC handles consumer enquiries and complaints relating to:

  • securities
  • futures
  • life insurance
  • general insurance
  • deposit-taking activities
  • supervision of superannuation funds.
Australian Competition and Consumer Commission (ACCC)

The ACCC promotes competition and fair trading. It also regulates national infrastructure to make markets work for everyone.

ACCC accepts information about business practices and behaviours that concern consumers.

It doesn't resolve individual complaints or provide legal advice.

Consumer affairs bodies:


Contact your local body for help with consumer affairs and fair trading.

Emotional support

LifelineCrisis support, suicide prevention and mental health support services.
Beyond BlueInformation and support for depression, anxiety and related disorders.